Interpersonal Communication

#1 - Conversing with Ease

Time: 10 - 14 minutes
Objectives:

    * Identify techniques to use in conversing with strangers.
    * Recognize different levels of conversation.
    * Initiate a conversation with a stranger.
    * Use open-ended questions to solicit information for further conversation.

#2 - The Successful Negotiator

Time: 10 - 14 minutes
Objectives:

    * Employ win/win negotiating strategies to achieve your goals.
    * Enjoy the benefits of win/win negotiating.

#3 - Diffusing Verbal Criticism

Time: 10 - 14 minutes
Objectives:

    * Respond non-defensively to verbal criticism.
    * Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

#4 - The Coach

Time: 10 - 14 minutes
Objectives:

    * Determine reasons for someone's substandard performance.
    * Coach the person to improved performance.

#5 - Asserting Yourself Effectively

Time: 10 - 14 minutes
Objectives:

    * Enjoy the mental and physical benefits of being assertive.
    * Employ the four-step method for addressing a problem and asking for help.
    * Overcome resistance to your requests.